Job type: Full-time permanent

Location: Dublin South


Main duties and responsibilities

You will assist the IT team in general duties, including:

  • Maintenance of the company’s ICT systems and infrastructure
  • Installation of new and existing hardware and software across the network
  • Providing technical support for all users, including users in remote locations
  • Monitoring and solving logged calls
  • Setting up workstations, laptops, mobile devices, printers etc. and moving IT equipment around the office
  • Ownership of and assisting with general troubleshooting
  • Liaising with 3rd party services providers 
  • Contributing as part of the team to the continual enhancement of IT services and support to the organisations end users
  • Installation, configuration and support of hardware/software and related infrastructure
  • Day-to-day operation of the network
  • Dealing with queries on the ICT help desk
  • Management of the rollout of software updates/patches for servers and desktops
  • Monitoring of the backup environment
  • Liaising with external vendors and service providers
  • IT hardware and software inventory management
  • Configuration and setup of audiovisual equipment for staff meetings and events
  • Performing other ad hoc duties as may arise from time to time

Qualifications and experience

  • One to two years' experience of on-site, face-to-face, desk-side IT support
  • Proven track record of troubleshooting techniques an advantage
  • Qualification in IT/computing or currently working towards qualification
  • Exposure to and knowledge of Microsoft Operating systems, including Windows 7/10
  • Exposure to and knowledge of Microsoft applications, including Office 365   
  • Basic working knowledge of networking components and protocols

Key competencies and attributes

  • Ability and eagerness to interpret problems and work out solutions in a helpful and proactive manner
  • Ability to work and adapt within a fast-paced, high pressure environment
  • Strongly motivated individual who possesses good initiative and work productivity
  • Strong interpersonal and communication skills, including good written and oral English
  • A trustworthy individual with an awareness of the confidentiality and privacy issues associated with in-house IT
  • Keen interest in learning about current and new technology
  • One-to-one user support experience
  • Solution-orientated with very good problem solving skills
  • An understanding of the business impact of ICT Systems and devices      

To Apply

Step 1: Your cover letter

  • Address your cover letter to Human Resources
  • Specify the position you are applying for and where you first saw it advertised
  • Save your cover letter as ‘First name Surname Cover Letter’. For example, John Smith Cover Letter

Step 2: Your CV

  • Save your CV as ‘First name Surname CV’. For example, John Smith CV

Step 3: Apply

Roughan & O’Donovan (ROD) is an equal opportunities employer.

ROD will retain, for at least one year, all records arising through the recruitment process for compliance purposes in line with the Employment Equality Acts, 1998-2015.

ROD is not accepting any unsolicited resumes from search firms. All resumes submitted by search firms to any employee in ROD via - ROD email without a valid written search agreement will be deemed the sole property of ROD and no fee will be paid in the event of the candidate is hired by ROD.